FIRST Network

Rolls-Royce FIRST network for global engine helicopter support

Project: Rolls-Royce FIRST network website and mobile app
Date: 2018
Website: https://www.rollsroycefirstnetwork.com
Category: Functional Specification Writing, UX Research, UX/UI Design for web and native devices
Location: Headquartered in Indianapolis / the UK
Industry: Aerospace, Manufacturing, Support

UX Process for the Rolls-Royce FIRST Network Project:

Role: Product Designer

• Aligned key stakeholders of the Rolls-Royce (RR) team on background, problem statements, goal setting, requirement discovery, wireframing and whiteboarding potential ideas

• Translated requirements into a written Functional Specification Document for the development team and RR support teams

• Created user flows and wireframes for helicopter support services and primary actions

• Tested wireframes with current FIRST network support customers on new proposed functionality, legibility and completion of key tasks

• Designed hi-fi comps of the desktop, tablet and mobile app following testing

• Supported Development through refinements and design reviews of build